At LabCreatedDiamond.com, complete customer satisfaction is our top priority. If for any reason you are not satisfied with your purchase, please return it within 14 calendar days of receipt for refund or exchange. Merchandise must be in original, unused condition with original sales receipt included. There is no restocking fee for exchanged items.
How to Exchange an Item
To return or exchange an item, simply:
Mail the package to:
1200 N. Fair Oaks Ave, Suite 5
Pasadena CA 91103
Please be careful: You should NOT write jewelry, diamonds or other luxury-related words anywhere on the package, as this invites possible theft of the package.
Returns are simple, but are subject to certain rules:
Packages without a return authorization number will not be accepted for refund.
The item MUST be received at Earring.com WITHIN THIRTY (30) DAYS for the refund. Any items received after this period will not be accepted for refund.
Each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged goods due to client negligence will not be accepted for refund.
The original Earring.com security tag must still be on the item in order for refunds to be processed. Earring.com will not process the refund otherwise.
If the item has certificate, the original certificate that was issued with the jewelry needs to be returned as well. This is very important. The certificate has a $50 replacement fee. If the certificate is not returned, the cost of replacing it will be charged.
If you received a gift that was purchased at Earring.com and wish to return it, please mention the authorization number on the Earring.com address label. As with any purchase, the gift recipient can return the item for exchange. However, if you wish to return the gift for a refund, please note that the refund will be issued to the gift purchaser and not the recipient. We do not offer Gift Certificates at this time.
Earring.com will refund the full cost minus shipping. Refunds will be made in the same form as the original purchase.
We will notify you once we've received and processed your returned item. If you request a refund, your account will be credited within three days of this notification. Refund will appear on your next statement. (Please note that any unauthorized, No RMA, improperly packaged, or non-insured returns will be returned to sender.)